Case Study: Kinnect achieves faster personalized onboarding with Customer.io

How Kinnect.Club built personalized ai-driven campaigns with Customer.io

Kinnect, the invite-only digital space for families to share memories and stay connected across generations, needed a way to onboard users and drive early engagement without burdening its small team with heavy engineering work. Using Customer.io’s startup program, Kinnect turned to Customer.io for the automation and personalization capabilities needed to support a multi-generational audience.

With Customer.io, Kinnect built personalized onboarding and “Nudge” campaigns across push notifications, email, and in-app messaging, while integrating Typeform and Google Gemini AI to generate hyper-personalized experiences. The result was fast launch cycles and strong engagement, including an 80% completion rate for the Nudge onboarding survey, showing Customer.io helped Kinnect deliver sophisticated customer journeys without slowing product development.

Kinnect

Omar Alvarez

Founder