Case Study: Noel Leeming Group improves customer experience with Customer Radar

Noel Leeming Group - Customer Case Study

Noel Leeming Group partnered with Customer Radar to improve how it understood customer experience and respond to issues faster. The retailer wanted to move beyond static, backward-looking data and find a better way to capture real-time feedback from customers after every interaction.

Customer Radar provided real-time customer feedback tools that let Noel Leeming identify pain points quickly and act on them. This helped the company launch its Tech Solutions team and mobile technicians to reduce customer frustration during device setup, creating a better in-store and post-purchase experience and turning more customers into loyal advocates.

Noel Leeming Group

Tim Edwards

Chief Executive Officer