Case Study: Simply Magic Chem-Dry achieves automated customer retention and more reviews with Customer Lobby

Simply Magic Chem-Dry - Customer Case Study

Simply Magic Chem-Dry, a carpet cleaning business with over 30 years of operation, found that its manual approach to customer retention marketing was inefficient and time-consuming. The process involved exporting lists, sending postcards and blanket emails, and tracking discount codes, which had become a significant challenge. To ease this burden, they turned to the vendor Customer Lobby for an automated solution.

Customer Lobby implemented its automated customer retention system, which connected directly to the company's Quickbooks. This solution automatically followed up with customers likely to need repeat service through postcards and email. The results freed up a substantial amount of time for the owner and successfully generated more of the online reviews and testimonials that are critical for the business. Customer Lobby made the entire marketing process seamless and effective.

Simply Magic Chem-Dry

Richard deBoer

Owner