Case Study: Rocky Top Air boosts repeat business and steady revenue with Customer Lobby

Rocky Top Air keeps customers coming back with Customer Lobby and boosts repeat-service revenue

Rocky Top Air, an HVAC company, faced challenges staying top-of-mind with customers. They juggled numerous marketing methods like newsletters, postcards, and online ads, which required significant time and coordination to manage and track. Their office manager noted the high cost of acquiring customers and the importance of retaining them. They turned to the vendor Customer Lobby for a solution.

Customer Lobby implemented a solution that integrated with Rocky Top Air's QuickBooks invoicing system. This allowed Customer Lobby to monitor transactions and automatically reach out to customers likely to need repeat service. The result was a steady revenue stream and a strong return on investment. The office manager stated that Customer Lobby has been a tremendous asset to their business, keeping customers coming back.

Rocky Top Air