Case Study: Rocky Top Air drives repeat business with Customer Lobby

Rocky Top Air - Customer Case Study

Rocky Top Air, an air conditioning company in Knoxville, Tennessee, faced the challenge of efficiently managing multiple customer retention methods, including newsletters and postcards. The process was time-consuming to coordinate and required a constant stream of new content ideas. They turned to the vendor Customer Lobby initially for online reviews services to help address this.

Customer Lobby implemented a solution that integrated with Rocky Top Air's QuickBooks invoicing system. This allowed them to monitor transactions and automatically contact customers when they were likely to need repeat service. The result was a steady revenue stream and a strong return on investment, which the customer values even more than the online review generation.

Rocky Top Air

Dale Shepheard

Office Manager