Case Study: Cosmopolitan Carpet & Rug Cleaning achieves automated marketing and more repeat business with Customer Lobby

Cosmopolitan Carpet & Rug Cleaning drives 70% of calls from reviews with Customer Lobby

Cosmopolitan Carpet & Rug Cleaning was using email for marketing but lacked automation, segmentation, and insight into their return on investment. They needed a more effective and time-saving marketing system, which led them to the vendor Customer Lobby.

Customer Lobby implemented its customer retention platform, which automated marketing outreach and integrated with Cosmopolitan's QuickBooks invoicing system. This allowed for automated, targeted communications to specific customer segments. The solution generated significant results, including driving more repeat business and revenue. A key measurable impact was that 70% of the phone calls they receive now come from people who have read their online reviews generated by Customer Lobby.

Cosmopolitan Carpet & Rug Cleaning