Case Study: Cosmopolitan Carpet & Rug Cleaning boosts repeat business and reviews with Customer Lobby

Cosmopolitan Carpet & Rug Cleaning - Customer Case Study

Cosmopolitan Carpet & Rug Cleaning, a local service business, faced challenges with its manual email marketing. It lacked automation, segmentation, and insight into key metrics like ROI. The company needed a more efficient system and turned to Customer Lobby for its customer retention platform.

Customer Lobby's solution integrated with Cosmopolitan's QuickBooks invoicing to automate targeted outreach via personalized postcards, emails, and review requests. This drove more repeat business and revenue. A key result was that 70% of the company's incoming phone calls now come from people who have read their Customer Lobby-generated reviews online.

Cosmopolitan Carpet & Rug Cleaning

Karen Hollis

Vice President