Case Study: DeltaValve Achieves Reg. F Compliance and Efficient Collections with Customer Dynamics SAFE SELECT and C3 Payment

DeltaValve achieves 7-call compliance in 7 days with Customer Dynamics

Customer Dynamics helped a national financial institution, DeltaValve, address a compliance challenge. DeltaValve, which uses a BPO for collections, needed to ensure its communications with borrowers adhered to the new Regulation F (FDCPA) requirements, which limit contact attempts and have specific borrower preference rules.

The solution implemented by Customer Dynamics was their SAFE SELECT system, which integrates with the lender's operations to track all communication attempts and ensure compliance. It also features the integrated C3 Payment system for secure processing. As a result, DeltaValve achieved full compliance and saw a significant return on investment, including a reduction in the number of agents needed through the use of agentless campaigns.

DeltaValve