Case Study: SAND Lifestyle Hotel boosts reviews and digital guest communication with Customer Alliance

SAND Lifestyle Hotel collects 4,649 reviews with Customer Alliance

The SAND Lifestyle Hotel, a boutique hotel targeting a younger demographic, faced challenges in digital communication, including a lack of contactless check-in, personalized pre-stay information, and an unsustainable reliance on paper. To boost its online visibility and refine its eco-friendly brand, the hotel partnered with Customer Alliance to implement a Voice of the Customer (VoC) platform.

Using Customer Alliance's platform, SAND automated its guest journey with pre-stay surveys for contactless check-in and upselling, alongside digital feedback collection via WiFi and QR codes. This solution resulted in the collection of over 4,600 reviews, a major increase in guest satisfaction, and a 100% reduction in paper usage for guest communication. Customer Alliance enabled the hotel to operate fully booked during the pandemic by enhancing its digital and sustainable guest interactions.

SAND Lifestyle Hotel