Case Study: My Arbor Hotel increases Google reviews by 55% with Customer Alliance

My Arbor Hotel boosts Google reviews by 55.5% with Customer Alliance

My Arbor Hotel, a 5-star adults-only retreat in South Tyrol, Italy, faced a fragmented and time-consuming process for collecting and managing post-stay guest feedback. Their goal was to personalize and automate this process to gain better insights without adding extra work for their team. To address this challenge, they turned to the vendor Customer Alliance and its integration with the Re:Guest CRM.

By integrating Customer Alliance with Re:Guest, My Arbor Hotel automated its feedback process. Post-stay messages were sent automatically, inviting guests to complete personalized surveys or leave public reviews on key platforms like Google and Tripadvisor. This solution, implemented by Customer Alliance, resulted in a 55.5% increase in Google reviews and higher average satisfaction scores. The integration saved the team significant time and provided centralized, actionable data for continuous improvement.

My Arbor Hotel