Case Study: Le Résinier boosts direct bookings with Customer Alliance

Le Résinie - Customer Case Study

Le Résinier, an independent hotel-restaurant in Le Barp, France, wanted to strengthen its online reputation and turn guest interest into more direct bookings. To do this, it used Customer Alliance’s review management system to collect and manage customer feedback more effectively.

With Customer Alliance, Le Résinier saw rapid growth in reviews and a 46% response rate to email inquiries, along with 1,490 widget clicks, 140 reviews, and 255 direct booking inquiries between February 2013 and May 2014. Customer Alliance also helped the hotel save an estimated €4,781 in commissions by driving more direct bookings.

Le Résinie

Monsieur Bourrissoux

Owner and Manager