Case Study: Centro Medico Fisio Lingotto increases Google ratings by 15% with Customer Alliance

Centro Medico Fisio Lingotto increases Google ratings by 15% with Customer Alliance

Centro Medico Fisio Lingotto, a healthcare clinic in Turin, faced the challenge of modernizing its outdated paper-based feedback system. The clinic needed a way to digitalize and automate the collection of patient opinions to generate better quality data and gain a deeper understanding of patient satisfaction drivers. To address this, they partnered with the vendor Customer Alliance to implement its Voice of the Customer platform.

Customer Alliance implemented an automated feedback management system that sent post-treatment emails to patients inviting them to complete a survey and leave a public review. This solution allowed the clinic to gather 176 feedback forms and receive 167 new public reviews. As a result, Centro Medico Fisio Lingotto achieved a 15% increase in its Google star rating within just five months and began using the new data to monitor and improve its service offerings.

Centro Medico Fisio Lingotto