Case Study: Morikami Museum and Japanese Gardens achieves 60% digital membership adoption with Cuseum's digital membership solution

Creating Innovative Member Experiences with Digital Membership

Morikami Museum and Japanese Gardens, an award-winning museum in Palm Beach County, faced a slow, costly membership fulfillment process that relied on temporary paper cards and in‑house printed plastic cards, creating staff burden and member inconvenience. To modernize and streamline membership, Morikami partnered with Cuseum to launch Cuseum’s digital membership card solution.

Cuseum deployed its digital membership card platform (integrated with Raiser's Edge) and Morikami drove adoption through desk posters, email, social media and renewal mailings. The rollout reached a 60% adoption rate, increased member satisfaction, reduced printing and replacement costs, saved staff time, and enabled tracking of member visits—helping boost renewals and retention for Morikami while demonstrating the impact of Cuseum’s solution.

Morikami Museum and Japanese Gardens

Sharyn Samuels

Manager of Development and Membership