Case Study: Tellus Science Museum achieves same-day member cards and streamlined membership fulfillment with Cuseum

Boosting Convenience, Speed, and Efficiency with Digital Membership

Tellus Science Museum, a world-class hands-on museum in Cartersville, GA serving about 200,000 visitors a year and 8,000 members, faced a slow, costly membership card process: Amanda Tadajewski, the sole membership manager, spent significant time fulfilling plastic cards that took two to four weeks to arrive, delaying members’ access to reciprocal benefits and generating frequent replacement requests. To speed issuance, cut paper/plastic/postage costs, and reduce waste, Tellus partnered with Cuseum to deploy digital membership cards.

Cuseum implemented a digital card solution that integrates with Tellus’s Blackbaud Altru CRM (launched on Earth Day 2019), enabling same‑day card delivery and immediate access to reciprocal benefits. The change saved staff time and administrative costs—Amanda calls it “quite the time saver”—freed her to focus on other membership priorities, and reduced the environmental and logistical burdens of physical cards across Tellus’s 8,000-member base.

Tellus Science Museum

Amanda Tadajewski

Membership, Manager