Case Study: John Lewis Partnership achieves streamlined eSourcing adoption and improved contract and supplier management with Curtis Fitch

John Lewis Partnership - Customer Case Study

John Lewis Partnership faced low awareness and adoption of its eSourcing platform, with projects run inconsistently, no standard templates or processes, and the system reduced to a “dumping ground” for contract data. The team needed to engage senior stakeholders, demonstrate the platform’s value, and transform contract handling from a basic storage solution into an active management tool.

Working with Curtis Fitch, they developed standard eSourcing templates, embedded repeatable processes, and completed a data-cleansing exercise alongside implementation support. The Curtis Fitch Contracts product and consultancy converted contract records into a dynamic compliance and risk-management system, driving category manager buy-in, saving time, improving efficiency, and strengthening supplier relationships—becoming the organisation’s go-to supply base management solution.

John Lewis Partnership