Case Study: NIUM achieves on-time, low-error cross-border payments and happier customers with Currencycloud

Giving nium a better customer experience

Nium, a Singapore-based cross-border payments company serving banks, SMEs and individuals across 55+ countries, faced slow, unreliable payment gateways, excessive paperwork and opaque processes that caused late or failed transfers, high operational overhead and customer complaints. To address this, Nium partnered with Currencycloud and integrated Currencycloud’s payment platform via a simple API to improve transparency, reliability and speed.

Currencycloud’s platform automated the end-to-end payment flow, enabled multi-country transfers and real-time tracking, and delivered responsive support after a swift implementation. As a result, Nium now completes payments on time with far fewer failed transactions, a drastic reduction in customer complaints and status inquiries, faster processing (multiple payments in minutes), and freed-up resources that have been redirected to drive revenue growth.

Nium

Prajit Nanu

Chief Executive Officer