Case Study: Top 10 Financial Institution achieves 90% customer satisfaction with Currency Exchange International

How this financial institution went from poor customer service and account management to excellence once they switched over to CXI

A top 10 financial institution in the United States faced challenges with high costs and regulatory risks associated with its foreign currency exchange operations in emerging markets. They sought a trusted partner to streamline the process and provide a more personalized, all-in-one solution. This led them to partner with Currency Exchange International (CXI) to implement the CEIFX foreign exchange service.

Currency Exchange International designed a comprehensive, customized solution addressing delivery, reporting, and administrative needs through the CEIFX platform. The implementation resulted in zero customer complaints over 11 months and customer satisfaction levels consistently rated over 90%. CXI also helped the institution optimize its cash inventory, increasing turnover to 2-2.5x monthly and reducing the risk of holding excessive amounts of cash.