Case Study: InDebted achieves 30% higher call centre productivity with Curious Thing AI Voice Assistant

InDebted increases call centre productivity by 30% with Curious Thing

InDebted, an innovative fintech company, faced a challenge balancing customer service expectations with operational reality, especially during the COVID-19 pandemic which created a spike in debt repayment calls. They needed a solution smarter than a traditional IVR to handle simple inquiries, deflect calls, and free up their human agents for more complex issues. They partnered with Curious Thing to implement a conversational AI assistant.

Curious Thing created a Voice AI Assistant named Brooke, which answers 100% of customer calls 24/7. The AI supports self-service for common tasks and efficiently escalates more complex queries to human agents. This solution from Curious Thing led to a 30% increase in daily agent case resolution and a 12% increase in same-day resolution, significantly boosting overall call center productivity.

InDebted