Case Study: Hitachi Construction Machinery achieves global compliance and reliable remote equipment management with Cumulocity

Hitachi Construction Machinery expands remote service for regulated regions with Cumulocity and faster OTA updates

Hitachi Construction Machinery, a global leader in construction equipment, faced challenges with regulatory data restrictions in regions like the Middle East, which limited its ability to collect operational data and provide remote services. This led to disconnected operations and reduced work efficiency. To overcome this, the company turned to vendor Cumulocity for a flexible Industrial IoT platform to help manage its connected equipment.

By implementing Cumulocity, Hitachi Construction Machinery developed a solution with regional data hosting and secure device management to ensure compliance. The platform provided real-time visibility into machine health, enabling remote diagnostics, proactive maintenance, and over-the-air software updates. As a result, Cumulocity helped Hitachi expand service coverage, improve service quality, reduce downtime, and provide customers with transparency into sustainability metrics.

Hitachi Construction Machinery