Case Study: Flow International achieves higher uptime and customer loyalty with Cumulocity

Flow International boosts adoption to 80% and NPS by 10 points with Cumulocity

Flow International, a global leader in water jet cutting solutions, faced challenges in meeting customer demand for data-driven equipment insights and was burdened by manual support processes. Their own attempts to build a connected-machine platform were unsuccessful and lacked scalability. They partnered with vendor Cumulocity to implement its industrial AIoT platform to address these issues.

Using the Cumulocity platform, Flow International gained a scalable solution that provided predictive maintenance and real-time data visibility. This resulted in customer adoption of the connected solution growing from 40% to over 80%, and a 10-point improvement in Net Promoter Score. The data-driven insights allowed Flow to provide proactive service, increasing customer satisfaction and generating additional revenue.

Flow International