Case Study: An Do. Fe. Shipping Management achieves worldwide engine support with Cummins Customer Support Plan

Global Care With Cummins’ Customer Support Plan

An.Do.Fe. Shipping Management S.r.l., an Italian towage and offshore shipping firm, operated the vessel *Independence* with Cummins QSK60 M marine engines and Cummins-powered generators. Because the tug was built in China, registered in Portugal, managed from Italy, and worked in multiple countries, the customer faced a challenge in maintaining consistent engine support, troubleshooting, and parts access while moving between ports and distributors.

Cummins implemented a Customer Support Plan (CSP) for the vessel, providing port-by-port contacts, onboard spare parts guidance, service publications, QuickServe online access, and Marine website familiarization, while also helping with shipyard coordination and fleet parts pricing. As a result, An.Do.Fe. gained faster, more reliable worldwide service support; the customer reported that wherever the vessel operated, Cummins offered “fast and skilled service,” improving long-term logistics and maintenance coordination.