Case Study: Moda Health achieves 35% higher member engagement with CUBE84’s Salesforce mobile experience

Moda Health boosts member engagement 35% with CUBE84

Moda Health, a regional health insurance provider, faced a challenge with an outdated mobile platform that limited usability and created friction for members trying to access their healthcare information. This led to high support call volume. Partnering with CUBE84, they sought to modernize the member experience using Salesforce Experience Cloud and Salesforce Mobile Publisher.

CUBE84 implemented a secure, mobile-first experience that provided real-time access to benefits, intuitive self-service tools, and unified member profiles for service teams. This solution resulted in a 35% increase in member engagement, a 50% faster access to information, and a 40% reduction in support calls for Moda Health.

Moda Health