Case Study: a public research university speeds up Salesforce department onboarding with CUBE84

A Public Research University cuts Salesforce onboarding from 8–16 months to 3 concurrent launches with CUBE84

A public research university faced a significant backlog, with onboarding a single department onto its shared Salesforce service taking eight to sixteen months. The central IT team, already at capacity with day-to-day support, had a queue of over twelve departments waiting. The university engaged CUBE84, which specializes in Salesforce strategy and delivery process design, to shorten the onboarding time.

CUBE84 shifted the focus from building a reusable Salesforce package to first redesigning the delivery process itself. The solution was a seven-stage onboarding playbook, which introduced standardized templates, clear stage gates with entry/exit criteria, and a weighted qualification model. As a result, the university's team can now run three onboardings concurrently with capacity to spare, has clearer stakeholder expectations, and can objectively prioritize the waiting departments.