Case Study: Perch Insights powers AI-driven CX analytics with Cube Cloud

How Perch Insights Powers AI-Driven CX Analytics with Cube Cloud

Perch Insights is a CX business intelligence platform that helps customer experience leaders move from reactive to proactive decisions. As they scaled beyond a single dashboard interface, they needed a headless semantic layer to unify metrics across dashboards and an AI copilot, support strict client-level data isolation, and provide semantic context for LLM-powered analytics.

Cube Dev provided Cube Cloud as the universal semantic layer, connected through REST and SQL APIs, to standardize metric definitions across embedded analytics, internal reporting, and AI workflows. With Cube Dev, Perch Insights improved governance, consistency, and performance through caching and pre-aggregations, while maintaining multi-tenant security and enabling trusted AI-driven CX analytics across their platform.

Perch Insights

Ryan Ward

VP of Engineering