Case Study: On Track Storage boosts efficiency and profitability with Cubby

On Track Storage cuts missed calls from 36% to 11% with Cubby

On Track Storage, a self-storage operator and third-party management company, faced significant challenges managing its rapidly growing, multi-state portfolio. Before using Cubby, the company struggled with inefficient legacy software that required separate logins for each facility, manual processes for tracking delinquencies, and a high volume of missed customer calls, which hindered its ability to scale effectively.

By implementing Cubby's facility management platform, which includes integrated tools like Cubby Calls and Comms AI, On Track Storage centralized its operations. The solution provided a single login for all facilities, automated call answering and lead follow-up, and delivered intelligent revenue management recommendations. The results were substantial: phone lead conversion reached 77%, missed calls dropped from 36% to 11%, and the team saved hours on manual tasks. This efficiency allowed leadership to focus on strategic growth, significantly increasing profitability.

On Track Storage