Case Study: American Self Storage boosts efficiency and collections with Cubby

How American Self Storage optimizes with Cubby

American Self Storage, a multi-facility self-storage operation, struggled with inefficient legacy software that treated each location as a separate database. This cumbersome system caused significant delays in customer service, such as taking over 30 seconds to identify a caller and minutes to access another facility's data. These inefficiencies hindered collaboration across their growing portfolio and negatively impacted their bottom line, prompting a search for a new solution with vendor Cubby.

By implementing the Cubby platform, American Self Storage unlocked new levels of efficiency. The solution allowed a single manager to service significantly more square footage across multiple facilities, dramatically improving operational economics. Cubby's tools, including one-click payment links and streamlined communications, led to record-breaking collections months immediately after implementation. The vendor's platform also provided greater control over their website and integrations, eliminating data mismatches and empowering the team to capture more demand, ultimately equipping the company for scalable growth.

American Self Storage

Adam Jarrell

General Manager