Case Study: ClearHome Self Storage achieves trusted data and more efficient operations with Cubby

ClearHome Self Storage unifies 41 properties in 45 days with Cubby

ClearHome Self Storage, a self-storage operator, was struggling with unreliable and incorrect data from its property management software, which forced a team member to build complex, unsustainable workarounds. Their call center was also siloed, with data spread across eight different systems, preventing them from delivering efficient customer service. They turned to the vendor Cubby to implement its unified property management platform, including its Cubby Calls phone integration system, to resolve these issues.

Cubby implemented its platform, which featured a correct-by-design accounting foundation and integrated call management, transitioning ClearHome's entire 41-property portfolio in just 45 days. The results were transformative: the company gained data it could finally trust, retired its homegrown software, and dramatically improved call center efficiency with full customer visibility. Within the first month of using Cubby Calls, the team saw huge improvements in operational visibility and efficiency, freeing up staff to focus on strategy and customer service instead of troubleshooting systems.

ClearHome Self Storage