Case Study: a leading payer organization achieves agile transformation and 24x7 support with CTG

Healthcare Payer and CTG Build Success Through Strategic Staffing

The client, a leading payer organization, faced significant challenges in finding specialized technical staff to support its growing portfolio of initiatives and legacy system maintenance. They needed to transition from waterfall to agile methodologies while ensuring 24x7 production support for mission-critical systems. To meet this need, they partnered with vendor CTG for strategic staffing services.

CTG implemented a comprehensive three-tier support model, deploying a large team of experts including certified project managers, legacy system specialists, and a dedicated 24x7 support structure. This solution from CTG resulted in a transformative, 20+ year partnership, the successful placement of over 1,000 technical consultants, and the successful modernization of the client's technology.