Case Study: a large not-for-profit hospital system achieves Epic Beaker activation success with CTG

Health System Achieves Epic Beaker Activation Success With CTG

A large not-for-profit hospital system sought to enhance integration and efficiency by migrating from its existing LIS, SoftLab, to the Epic Beaker system. The transition presented complex challenges, primarily due to the necessity of integrating with numerous third-party systems to maintain uninterrupted laboratory workflows.

CTG provided a comprehensive activation and readiness solution. This included a strategic assessment, customized implementation planning, and a hybrid support model. The results were highly successful, with CTG's 24/7 help desk achieving a 0% call abandonment rate and an average response time of 20 seconds, leading to what the client called their "best and smoothest go-live."