CTG
74 Case Studies
Case Study: Indorama Ventures achieves faster, higher-quality application support with CTG Application Management Services
A CTG Case Study
Enhancing Application Management for Indorama Ventures Xylenes and PTAs (IVXP)
Indorama Ventures Xylenes and PTAs (IVXP) was facing significant delays and quality issues with the application support critical to its plant operations following an acquisition. Dissatisfied with their previous offshore provider, IVXP engaged CTG to provide onsite managed support for their application portfolio.
CTG implemented its blended Application Management Services model, which utilized an onsite technical lead supported by additional onsite and remote staff. This solution centralized support and significantly improved the quality and timeliness of both break-fix issues and enhancement requests. The success of this support led IVXP to also task CTG with application development, resulting in new applications that drove business efficiencies in areas such as invoice approvals and safety audits.
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