Case Study: a large health system achieves smooth LIS and PACS modernization with CTG legacy app support

CTG Legacy Application Support Accelerates Health System’s Migration to Epic Beaker

A large health system faced the challenge of modernizing its IT systems, specifically migrating its Laboratory Information System (LIS) to Epic Beaker and its Picture Archiving and Communication System (PACS) to Sectra, while needing to maintain continuous support and access for its legacy applications to ensure uninterrupted patient care and compliance. This dual-system environment placed a significant strain on the internal IT team's resources. The health system partnered with vendor CTG for managed legacy application support to address this.

CTG provided a managed services solution, delivering a right-sized team of application experts to support the legacy SoftLab LIS and PACS systems. This included a break/fix service model, daily maintenance, security patching, and user management. By handling the legacy support, CTG freed the client's internal IT team to focus entirely on the new Epic Beaker and Sectra implementations. The results included a reduced operational burden on the client’s team, enhanced system reliability, minimized downtime, and a smooth, uninterrupted technology transition.