Case Study: Global Imaging Company achieves lower incidents and year-over-year savings with CTG Application Management

CTG Application Management Drives Operational Efficiency

The customer, a global imaging company, faced significant application performance issues, experiencing over 30 daily critical incidents. This impacted operational efficiency and required compliance with Sarbanes-Oxley. They partnered with vendor CTG to achieve year-over-year savings and needed dynamic support for their evolving application portfolio using CTG's Application Management solution.

CTG implemented a dedicated team providing comprehensive maintenance and incident management, following ITIL procedures. The solution included support for hundreds of applications and offered flexible team augmentation for specific projects. As a result, CTG dramatically reduced critical incidents from over 30 per day to just 1-2. They also delivered double-digit year-over-year savings over five years, providing reliable support for the client's critical business operations.