Case Study: Dutch Valley Food Distributors improves warehouse picking and device uptime with CSSI

Dutch Valley Food Distributors eliminates 2,000 trouble tickets with CSSI

Dutch Valley Food Distributors, a food distributor operating from a 200,000 sq. ft. warehouse, faced significant challenges with its aging legacy handheld computers. The devices frequently dropped Wi-Fi connections, froze during order picking, and ran on an unsupported Windows Mobile OS, leading to mis-ships, productivity losses, and a high volume of IT support tickets. To solve these warehouse picking issues, the company turned to vendor CSSI for a new solution.

CSSI implemented a solution centered on Zebra MC3300X rugged handheld computers running Android. They built a customized device interface for user familiarity and provided Device Lifecycle Management to handle all configuration, provisioning, and support. This resulted in perfect device connectivity, drastically reduced mispicks, and a dramatic reduction in IT trouble tickets, freeing the internal IT team to focus on higher-value projects.

Dutch Valley Food Distributors