Case Study: University of Miami achieves integrated operations and improved customer service with CSI Software's Spectrum

University Of Miami Wellness And Recreation Relies On Csi Software's Campus Recreation Software

The University of Miami Wellness Center, a large campus fitness, recreation, and wellness facility, was struggling with a patchwork of non‑integrated systems—an in‑house membership database, FileMaker Pro for registrations, separate software for personal training, Excel for facility reservations, and paper bookings—that created duplicated data entry, poor audit trails, and no clear view of member activity across services.

The Wellness Center selected CSI Software’s Spectrum (CSI, a division of Daxko) to provide a single, integrated campus recreation solution; the implementation centralized data across departments, produced accurate financial and operational reports, delivered a 360° view of customers, improved customer service and auditability, and increased employee productivity.

University of Miami

Mandy Gad

IT Director