Case Study: Saw Mill Club achieves $75,000+ cost savings and stronger member services with CSI Software

CSI Software's Club Management Software Provides Return On Investment For Saw Mill Sports Management

Saw Mill Sports Management (SMSM) operates five premier health clubs in New York and Connecticut, ranging from 15,000 to 150,000 sq. ft. After more than 30 years on a legacy system that reliably handled payments and records but could not support member management, non-dues services, cost control or the company’s fast growth, SMSM evaluated several vendors and selected CSI (a division of Daxko) to meet its current and future needs.

CSI’s Club Management Software replaced multiple disparate systems with a single integrated platform and was rolled out across all five clubs in two months despite SMSM having no full-time IT staff. CSI converted legacy data and continues to enhance the solution; results include more than $75,000 in annual cost savings from eliminating third‑party processing and paper statements, improved customer satisfaction and retention, real-time online member services, better financial reporting and increased staff efficiency.

Saw Mill Club

Frank DeFino

CFO, Saw Mill Club