Case Study: Farmers National Bank achieves a pain-free core conversion and 23% mobile growth with CSI NuPoint

Removing the Pain from Core Conversion

Farmers National Bank in Lebanon, Kentucky, led by President Melissa Knight, faced an untenable relationship with its previous core provider—poor service, communication gaps and steep implementation fees for even minor features—so the bank evaluated alternatives and selected CSI NuPoint as its new core platform after researching CSI and attending the CSI Customer Experience conference.

CSI NuPoint delivered a structured, well-supported conversion: a detailed conversion guide, CSI School and eLearning training, daily “Helping Hands” onsite support and coordinated planning that kept employees and customers informed. The go-live was smooth (the bank was down Friday night and balanced by 9:30 Saturday), and CSI NuPoint’s solutions produced measurable gains: 90% of internet and mobile users registered within 2–3 days, a 23% increase in mobile app users after four months, five hours saved per week using CSI’s CenterDoc, and immediate adoption of instant debit card issuance.

Farmers National Bank

Melissa Knight

President