Case Study: The Priory Group unifies healthcare and social care websites with CSI Media

The Priory Group unifies 2 service areas across 300+ locations with CSI Media

The Priory Group, the UK's largest independent provider of mental healthcare and adult social care, faced the challenge of consolidating two separate websites into a single platform. They needed to clearly represent their wide array of services while providing an intuitive experience for various stakeholders and refreshing an outdated user interface. They partnered with CSI Media, who utilized the Umbraco content management system for this project.

CSI Media implemented a solution centered on extensive user research, which led to a redesigned user experience with intuitive navigation and a powerful multi-step search tool. The new website, built on Umbraco, improved accessibility and introduced innovative features like bed availability and a new content section. As a result, CSI Media delivered a unified, flexible, and modern digital platform that streamlined the process for users to find critical information on specialists, service types, and facility availability.

The Priory Group