Case Study: U.S. Soybean Export Council cuts contract completion time with CSG

U.S. Soybean Export Council cuts contract completion time from 50 days to under 20 with CSG

The U.S. Soybean Export Council (USSEC) faced a highly manual and inefficient contract request workflow that involved emailing multiple forms and files. Their challenge, addressed with vendor CSG, was to reduce the average completion time and the number of errors in the submission process without increasing headcount.

CSG developed a custom solution that centralized and standardized the contract request process, providing organizational visibility and performance metrics. This resulted in the average contract completion time dropping from 50 days to under 20 days, despite an increase in volume. The solution also allowed for same-day processing and increased compliance confidence.

U.S. Soybean Export Council (ussec)