Case Study: VicTrack speeds time to market and boosts ROI with CSG Quote & Order

VicTrack cuts process and deployment times by nearly a third with CSG Systems

VicTrack, an Australian company that owns Victoria's rail transport infrastructure, was struggling with slow and expensive manual processes for quoting, pricing, and order qualification. This resulted in a slow time to market and low ROI, compounded by an unsustainably high number of product offerings. To address this, VicTrack chose the CSG Quote & Order solution from vendor CSG Systems to drive its digital transformation.

By implementing CSG's solution, VicTrack automated and streamlined its processes, consolidating hundreds of offerings into just 26 products. This cut process and deployment times by nearly 30% and unlocked new revenue opportunities by allowing VicTrack to wholesale excess network capacity. The solution from CSG Systems provided enhanced traceability and workflow capabilities, giving the team full visibility and improving governance across all projects.

VicTrack