Case Study: Town of Ajax improves permitting and ISO 9001 document control with CSDC Inc's AMANDA software

Town of Ajax - Customer Case Study

The Town of Ajax was looking to improve productivity and customer satisfaction while cutting costs without reducing service levels or staff. To support ISO 9001 standards, the town needed stronger document and process control, better recordkeeping, and a way to reduce paper flow, so it turned to CSDC Inc and its AMANDA permitting software.

CSDC Inc implemented AMANDA in 1999 to automate business permitting and track development application approvals across multiple departments. The solution improved audit readiness, streamlined complaint and permit handling, eliminated paper forms and manual tracking, and helped save the town more than $1.5 million by the end of 1995, while also enabling plans for better online citizen access to information.

Town of Ajax