Case Study: The Ontario Ministry of the Environment achieves 87% FOI compliance and 90% paper reduction with CSDC Inc's AccessPro solution

The Ontario Ministry - Customer Case Study

The Ontario Ministry, responsible for environmental protection and handling thousands of FOI requests (5,200 in 2008), was overwhelmed by a paper-based process that could not meet legislated 30-day turnaround requirements. CSDC Inc was engaged to address this capacity and compliance challenge using its AccessPro suite (AccessPro Case Management, AccessPro Redaction and AccessPro Workgroup).

CSDC Inc implemented AccessPro Case Management (2005), online redaction and full automation with AccessPro Workgroup (2009), enabling source scanning, centralized routing and a single caseworker interface. The solution boosted FOI compliance from 13% to 87%, cut printing by 90% (from nearly one million pages to under 100,000 annually), reduced processing time and appeals, and allowed the Ministry to meet statutory deadlines while reallocating staff to higher-value work.

The Ontario Ministry