Case Study: Saskatoon Health Region achieves faster FOI response times and legislative (HIPA/FOI) compliance with CSDC Inc.

Saskatoon Health Region - Customer Case Study

Saskatoon Health Region, the largest health region and leading employer in Saskatchewan serving 289,000 residents, needed to replace labour‑intensive, manual FOI and HIPA processes (tracked in word‑processing tables and redacted with markers and photocopiers) to enhance productivity, protect private health information, and meet statutory 30‑day response timelines while handling roughly 50 consultations per month with a small team. They selected CSDC Inc and its AccessPro Suite (AccessPro Case Management and AccessPro Redaction) to address these challenges.

CSDC Inc deployed AccessPro Case Management as a central repository and AccessPro Redaction for secure electronic removal of exempt information, with CSDC process analysts assisting in process mapping and legislative interpretation. As a result, Saskatoon Health Region now monitors operations systematically, maintains a complete audit trail, meets aggressive FOI response timelines more consistently, simplifies tracking and reporting, and reports smoother operations, improved efficiency, and assured legislative compliance while enabling the existing small team to handle increased volume.

Saskatoon Health Region

Jayden Stephens

Privacy Officer