Case Study: Ohio Department of Commerce (Division of Industrial Compliance and Labor) achieves streamlined inspections, licensing and mobile workforce efficiency with CSDC Inc's AMANDA

Ohio Department of Commerce - Customer Case Study

The Ohio Department of Commerce’s Division of Industrial Compliance and Labor needed to standardize business processes statewide, improve reporting and processing for inspections, licensing, certifications, revenue and staff performance, and reduce IT complexity and costs. To meet these goals the Department selected CSDC Inc and its AMANDA solution (including AMANDA Mobile) to enable online services and support a mobile inspection workforce.

CSDC Inc implemented AMANDA in phased rollouts to manage licensing, permits, inspections and annual certificates for boilers, elevators, building code compliance and appeals, and deployed AMANDA Mobile so inspectors can complete the entire inspection process remotely. The AMANDA implementation delivered immediate efficiencies in processing and tracking, reduced IT complexity and costs, improved reporting and field operations, and set the stage for an AMANDA Public Portal to give citizens and businesses online access to permits and licenses.

Ohio Department of Commerce