Case Study: Town of Oakville achieves streamlined, automated licensing and improved productivity with CSDC Inc (AMANDA Licensing)

Oakville - Customer Case Study

The Town of Oakville, a lakeside community in the GTA with a strong tourism sector, struggled with a manual licensing process that required paper forms to be passed between staff, which hurt accuracy, productivity and customer service. To address this, CSDC Inc deployed its AMANDA Licensing solution to replace the paper‑based workflow and centralize application processing.

CSDC Inc’s AMANDA Licensing automated all licensing workflows—scheduling, reminder notices, renewals, batch renewals and consolidated renewal notices—while providing to‑do lists, alerts, payment tracking and role‑based access with encryption for sensitive data. The AMANDA implementation made the Licensing and By‑Law section more organized, efficient and productive, ensured requirements are consistently met, streamlined renewals and outstanding‑balance management, and enabled staff to track complaints and review license histories more easily.

Town of Oakville