Case Study: City of Markham achieves Bill 124 compliance and streamlined permitting with CSDC Inc's AMANDA

City of Markham - Customer Case Study

The City of Markham, a fast‑growing municipality of roughly 267,400 residents, needed a reliable way for its building department to track permit application progress, staff workload and building quality while keeping up with rapid growth. Existing measures conflated municipal processing time with applicant delays, making it hard to meet provincial deadlines under Bill 124. To address this, the City of Markham engaged CSDC Inc and its AMANDA permitting and compliance application.

CSDC Inc implemented AMANDA with the Milestone Monitor module to record response times, track hold periods while applicants supply information, and compare external consultant productivity. The solution gave Markham clear, auditable metrics that separate municipal processing from applicant delays, supported initiatives like the Markham Building Excellence Awards, and allowed the City of Markham to comply with Bill 124’s mandatory timeframes (as short as 10 days for houses), improving reporting accuracy and accountability.

City of Markham

John Wright

Director of Building Standards