CSDC Inc
34 Case Studies
Case Study: City of Guelph achieves automated, award‑winning permit processing with CSDC Inc's AMANDA system
A CSDC Inc Case Study
City of Guelph - Customer Case Study
The City of Guelph, Ontario (pop. ~100,000) faced a paper-driven permitting process that created delays, conflicts with builders, and strained staff resources. With limited municipal funds, the city engaged CSDC Inc and selected its AMANDA system to automate standard letters, reminders and the broader application workflow.
CSDC Inc implemented AMANDA on a tight timeline, using business-fit analysis, rapid re-engineering, conversion guides and targeted training while builders funded the purchase via a permit surcharge. The solution automated end-to-end land development steps, integrated with GIS, enabled remote access plans, dramatically reduced permit acceptance times and improved decision-making—helping the City of Guelph win the Ontario Innovative Public Service Delivery Award.
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