Case Study: City of Cambridge achieves faster, paperless permit processing and regulatory compliance with CSDC Inc’s AMANDA

City of Cambridge - Customer Case Study

The City of Cambridge faced a growing burden from a paper-based permitting system that handled about 2,500 permits a year and made tracking, reporting and timely processing difficult. To modernize operations and meet new provincial performance standards, the City engaged CSDC Inc and implemented their AMANDA automated permitting solution.

CSDC Inc configured AMANDA to manage Cambridge’s six permit classes, automate workflows and fee calculations, provide to‑do lists for plan examiners, enable parallel reviews, and route FOIA requests securely. As a result, Cambridge now processes its 2,500 permits electronically, meets legislative timelines, reduces lost data and documentation problems, tracks time per department (scheduled vs. actual), and ensures compliant fee collection — measurable improvements in efficiency and transparency enabled by CSDC Inc.

City of Cambridge

Gerald Moore

Chief Building Officer