Case Study: City of Arlington achieves faster permitting and reduced wait times with CSDC Inc's AMANDA solution

City of Arlington - Customer Case Study

The City of Arlington (population 365,000) faced an outdated, manual permitting and zoning system that could not accommodate growing development, relied on spreadsheets, and caused long customer wait times. To address this, the city selected CSDC Inc’s AMANDA Solution to deliver a faster, more efficient process for zoning, planning and permit tracking.

CSDC Inc implemented AMANDA across the Community Development and Planning Department, where over 50 staff now use it to reduce paperwork, automate validation and routing, and allow staff to query projects and resolve issues without transferring calls. The result is improved processing speed, greater consistency for resubmitted applications, and measurable time savings for both city staff and customers; Arlington plans to expand AMANDA into additional departments and link it to GIS.

City of Arlington

Bruce Payne

Assistant Director