Case Study: New York Life Insurance Company automates 60% of tax adjustments and eliminates outsourcing with CSC Corptax

New York Life Insurance Company - Customer Case Study

New York Life Insurance Company was struggling with quarterly and year‑end tax provisions handled in Excel—huge, complex workpapers, broken links, version control issues and a catastrophic file crash that wiped out data with deadlines looming. Seeking a sustainable way to streamline provision processes and bring tax booking in‑house instead of outsourcing, they engaged CSC Corptax.

CSC Corptax connected Corptax accounts to the general ledger, used CSC Corptax Data Exchange Manager to import historical Excel data, identified entities and lines of business, automated selected adjustments while using CSC Corptax Office workpapers for the rest, and built a journal entry template for GL uploads. As a result, CSC Corptax helped automate 60% of adjustments, enabled in‑house monthly and quarterly tax booking for nonlife companies (eliminating outsourcing costs), cut entry turn‑around by almost one week, and saved eight hours per month by automating trial balance import, while standard Corptax reports improved business‑unit understanding of the provision process.

New York Life Insurance Company