Case Study: Bianchi achieves faster delivery and more efficient logistics with CSB-System AG

Bianchi saves 2 hours a day on archiving with CSB-System AG

Bianchi, a Swiss food wholesaler, faced the challenge of ensuring extremely short delivery times and providing boutique-level service to its 9,000 demanding customers while managing high volumes of daily orders and phone calls. To organize its internal and external processes efficiently and cost-effectively, the company turned to vendor CSB-System AG and implemented its ERP software, including the Telephone Sales module and integrated route planning.

CSB-System AG provided a solution that included on-screen customer data pop-up for sales calls, integrated route planning for its delivery fleet, and a digital document management system for archiving. The results were a significant reduction in logistics costs through optimal route planning, a connection time for customer calls of just 2.8 seconds, and a daily time saving of two hours in archiving alone, which increased overall efficiency and ensured on-time deliveries.

Bianchi